upwork-20200804
0001627475FALSE00016274752020-08-042020-08-04

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
_______________________________________________________
FORM 8-K
_______________________________________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): August 4, 2020
_______________________________________________________

UPWORK INC.
(Exact name of Registrant as Specified in Its Charter)
_______________________________________________________

Delaware
001-38678
46-4337682
(State or Other Jurisdiction
of Incorporation)
(Commission File Number)
(IRS Employer
Identification No.)
2625 Augustine Drive, Suite 601
Santa Clara,
 California
95054
(Address of Principal Executive Offices)
(Zip Code)
Registrant’s Telephone Number, Including Area Code: (650) 316-7500

Not Applicable
(Former Name or Former Address, if Changed Since Last Report)
_______________________________________________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instructions A.2. below):
 Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
 Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
 Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
 Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class
Trading Symbol
Name of Each Exchange on Which Registered
Common Stock, $0.0001 par value per share
UPWK
The Nasdaq Stock Market LLC
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨




Item 2.02 Results of Operations and Financial Condition.

On August 4, 2020, Upwork Inc. (the “Company”) issued a press release and will hold a conference call regarding its financial results for the quarter ended June 30, 2020. A copy of the press release is furnished as Exhibit 99.1 to this report.

The information furnished with this Item 2.02, including Exhibit 99.1, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference into any other filing under the Securities Act of 1933, as amended (the “Securities Act”), except as expressly set forth by specific reference in such a filing.

The Company is making reference to non-GAAP financial information in both the press release and the conference call. A reconciliation of GAAP to non-GAAP results is provided in the attached Exhibit 99.1 press release.

The Company uses its Investor Relations website (investors.upwork.com), its Twitter handle (twitter.com/Upwork) and Hayden Brown’s Twitter handle (twitter.com/hdynbrwn) and LinkedIn profile (linkedin.com/in/haydenlbrown) as a means of disseminating or providing notification of, among other things, news or announcements regarding its business or financial performance, investor events, press releases and earnings releases and as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.

Item 5.02 Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

(b)
Brian Kinion and the Company have reached an agreement regarding Mr. Kinion’s resignation from his position as the Company’s Chief Financial Officer effective on August 4, 2020 (the “Resignation Date”). Mr. Kinion will remain employed as an advisor to the Chief Executive Officer of the Company through October 2020.

(c)
On July 29, 2020, the Company’s board of directors appointed Jeff McCombs, age 48, to become the Company’s Chief Financial Officer (“CFO”) effective August 4, 2020.

Prior to joining the Company, Mr. McCombs served as the Chief Financial Officer of Doctor On Demand, Inc., a virtual care provider, from October 2018 to August 2020. Prior to that, Mr. McCombs served as Chief Financial Officer of OpenTable, Inc., an online restaurant reservation company, from January 2016 to June 2018, and as Chief Financial Officer of Flipboard Inc., a news and social network aggregation company, from May 2014 to May 2015. Mr. McCombs also previously served as Head of Global Business Operations for the Ads business of Facebook, Inc., a social media and technology company, from August 2010 to May 2014. Mr. McCombs holds a B.A. in Economics from the University of California, Los Angeles.

There is no arrangement or understanding between Mr. McCombs and any other persons pursuant to which Mr. McCombs was selected as an officer. Mr. McCombs is not a party to any transaction required to be disclosed pursuant to Item 404(a) of Regulation S-K.

In connection with his appointment as CFO, Mr. McCombs and the Company entered into an Offer Letter dated July 10, 2020 (the “Offer Letter”). Pursuant to the Offer Letter, Mr. McCombs will receive an initial annual base salary of $400,000. In addition, Mr. McCombs will be eligible to participate in the Company’s bonus plan and will have a target annual bonus of 60% of his base salary. Mr. McCombs will also be granted a restricted stock unit (“RSU”) award under the Company’s 2018 Equity Incentive Plan to acquire such number of shares of the Company’s common stock equal to $4,000,000 divided by the average daily closing price of the Company’s common stock for the 30-day period ending on the trading day immediately prior to the date of grant (the “RSU Grant”). The RSU Grant will vest with respect to 75% of the total number of RSUs subject to the RSU Grant on August 18, 2023 and



an additional 6.25% of the total number of RSUs subject to the RSU Grant quarterly over the following four quarters for so long as Mr. McCombs remains employed as CFO of the Company. In addition, in the event Mr. McCombs is terminated without cause (as such term is defined in the Change in Control and Severance Agreement) prior to August 18, 2021 and such termination follows a termination of the Company’s Chief Executive Officer, the RSU Grant will be deemed vested with respect to 6.25% of the total number of RSUs subject to the RSU Grant for each quarterly anniversary of August 18, 2020 that has passed as of the date of such termination without cause. In the event Mr. McCombs is terminated without cause or resigns for good reason (as such term is defined in the Change in Control and Severance Agreement) after August 18, 2021 and prior to August 18, 2023, the RSU Grant will be deemed vested with respect to 25% of the total number of RSUs subject to the RSU Grant as of August 18, 2021, and an additional 6.25% of the total number of RSUs subject to the RSU Grant for each quarterly anniversary of such date that has passed as of the date of such termination without cause or resignation for good reason, as applicable.

Mr. McCombs also entered into a change in control and severance agreement (the “Change in Control and Severance Agreement”) that provides for the following benefits if Mr. McCombs is terminated by the Company without cause outside of a change in control (as such term is defined in the Change in Control and Severance Agreement) in exchange for a customary release of claims: (i) a lump sum severance payment equal to six months of base salary and (ii) payment of premiums for continued medical benefits for up to six months.

If Mr. McCombs’ employment is terminated by the Company without cause or by him for good reason within the three months preceding a change in control (but after a legally binding and definitive agreement for a potential change of control has been executed) or within the twelve months following a change in control, the Change in Control and Severance Agreement provides the following benefits in exchange for a customary release of claims: (i) a lump sum severance payment equal to twelve months of base salary, (ii) a lump sum payment equal to Mr. McCombs’ then-current target bonus opportunity on a pro-rated basis, (iii) 100% acceleration of any then-unvested equity awards (excluding equity awards that vest, in whole or in part, upon satisfaction of performance criteria) and (iv) payment of premiums for continued medical benefits for up to twelve months. The Change in Control and Severance Agreement will be in effect for three years, with automatic renewals for new three-year periods unless notice is given by the Company to Mr. McCombs at least three months prior to expiration.

The foregoing descriptions of the Offer Letter and Change in Control and Severance Agreement are qualified in their entirety by reference to the full text of the Offer Letter and the Change in Control and Severance Agreement, which will be filed as exhibits to the Company’s Quarterly Report on Form 10-Q for the fiscal quarter ending September 30, 2020.

Mr. McCombs has also entered into the Company’s standard form of indemnity agreement, which is attached as Exhibit 10.1 to the Company’s Registration Statement on Form S-1 filed with the Securities and Exchange Commission on September 6, 2018 (File No. 333-227207).

For additional information, see the press release attached as Exhibit 99.2 to this Current Report on Form 8-K. The information in the press release attached as Exhibit 99.2 shall not be deemed “filed” for purposes of Section 18 of the Exchange Act, or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference into any other filing under the Securities Act, except as expressly set forth by specific reference in such a filing.

(e)
The information set forth above under 5.02(c) is hereby incorporated by reference into this Item 5.02(e).




Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.
Exhibit NumberDescription
99.1
99.2
104
Cover Page Interactive Data File - the cover page XBRL tags are embedded within the Inline XBRL document.




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
UPWORK INC.
Date:  August 4, 2020By:/s/ Brian Levey
Brian Levey
Chief Business Affairs and Legal Officer & Secretary


Document

EXHIBIT 99.1

Upwork Reports Second Quarter 2020 Financial Results

Revenue grew 19% year-over-year to $87.5 million, exceeding guidance
Marketplace revenue grew 19% year-over-year to $78.5 million
Marketplace take rate improved from 12.9% to 13.7% year-over-year

Santa Clara, CA – August 4, 2020 – Upwork Inc. (Nasdaq: UPWK), the largest online talent solution, as measured by gross services volume (“GSV”), today announced its second quarter 2020 financial results.

“We had a strong second quarter supporting the growing set of customers who are increasingly eager to leverage our on-demand remote talent solution,” said Hayden Brown, President and CEO of Upwork. “We capitalized on the global shift towards remote work and the widespread need for flexible talent solutions, welcoming a surge of new customers. We remain laser-focused on executing our vision of being the number one flexible talent solution in the world, which is more critical than ever as companies need help managing their expanding remote workforces.”

Second Quarter 2020 Financial Results
Gross services volume (GSV) increased by 12% year-over-year to $582.0 million;
Revenue grew 19% year-over-year to $87.5 million;
Marketplace revenue grew 19% year-over-year to $78.5 million;
Marketplace take rate was 13.7%, up from 12.9% a year ago;
Gross margin remained unchanged year-over-year at 71%;
Net loss was $11.0 million, or $(0.09) per share, compared to a net loss of $2.5 million, or $(0.02) per share, in the second quarter of 2019;
Non-GAAP net loss was $3.0 million, or $(0.03) per share, compared to non-GAAP net income of $1.0 million, or $0.01 per share, in the second quarter of 2019; and
Adjusted EBITDA, a non-GAAP financial measure, was a loss of $1.2 million compared to positive adjusted EBITDA of $1.2 million in the second quarter of 2019.

Note: Reported figures are rounded; unless otherwise noted, comparisons of the second quarter of 2020 are to the second quarter of 2019. All financial measures are GAAP unless cited as non-GAAP. Certain operating metrics used here, including “GSV” and “marketplace take rate,” are defined in our Annual Report on Form 10-K for the full year ended December 31, 2019 and our most recently filed Quarterly Report on Form 10-Q.

A reconciliation of GAAP to non-GAAP financial measures has been provided at the end of this press release. An explanation of these measures is also included below under the heading “Non-GAAP Financial Measures.”

The third quarter guidance we are providing today factors in the expected impacts of the COVID-19 pandemic that are available to us as of today.

Guidance
As of August 4, 2020, Upwork is providing the following guidance for its third quarter:
Revenue in the range of $89 million to $91 million
Weighted-average shares outstanding in the range of 121 million to 123 million

Second Quarter 2020 Financial Results Conference Call and Webcast
Upwork will host a conference call today at 2 p.m. Pacific Time/5 p.m. Eastern Time to discuss the company’s second quarter 2020 financial results. An audio webcast archive will be available following the live event for approximately one year at investors.upwork.com. The prepared remarks corresponding to the information reviewed on today’s conference call will also be available on our Investor Relations website, once the call has concluded.

We use our investor relations website (investors.upwork.com/), our Twitter handle (twitter.com/Upwork) and Hayden Brown’s Twitter handle (twitter.com/hydnbrwn) and LinkedIn profile (linkedin.com/in/haydenlbrown) as a means of disseminating or providing notification of, among other things, news or announcements regarding our business or financial performance, investor events, press releases and earnings releases and as a means of disclosing material non-public information and for complying with our disclosure obligations under Regulation FD. The content of our websites and information that we may post on or provide to online and social media channels, including those mentioned above, and information that can be accessed through
our websites or these online and social media channels are not incorporated by reference into this press release or in any report or document we file with the SEC, and any references to our websites or these online and social media channels are intended to be inactive textual references only.

Upwork also today announced that Jeff McCombs will join the Company as Chief Financial Officer, effective August 4, 2020. McCombs will succeed current CFO, Brian Kinion. Kinion will continue with Upwork as an advisor through October 2020 to assist with a smooth transition.

Safe Harbor Statement
This press release includes forward-looking statements, which are statements other than statements of historical facts, and statements in the future tense. These statements include, but are not limited to, statements regarding the future performance of Upwork and its market opportunity, including expected financial results for the third quarter of 2020, expectations regarding the impact of the COVID-19 pandemic on our business and industry, and expectations for capturing market share and regarding the changing landscape of work, as well as statements regarding our planned investments to support growth. Accordingly, actual results could differ materially or such uncertainties could cause adverse effects on our results. Forward-looking statements are based upon various estimates and assumptions, as well as information known to Upwork as of the date of this press release, and are subject to risks and uncertainties, including but not limited to: the impact and duration of the COVID-19 pandemic on our business and global economic conditions; the impact, severity and duration of safety measures put in place to mitigate the impact of the COVID-19 pandemic; our ability to attract and retain a community of freelancers and clients; our limited operating history under our current business strategy and pricing model; our focus on the long-term and our investments in sustainable, profitable growth; our ability to develop and release new products and services, and develop and release successful enhancements, features, and modifications to our existing products and services; the impact of new and existing laws and regulations; our ability to generate revenue from our marketplace offerings and the effects of fluctuations in our level of client spend retention; our ability to develop, maintain, and enhance our brand and reputation cost-effectively; competition; challenges to contractor classification or employment status of freelancers on our platform; the possibility that the market for freelancers and the services they offer will develop more slowly than we expect; user circumvention of our platform; our ability to sell to mid-market, large enterprise, and global account clients; the success of our investments in our enterprise sales organization and our related marketing efforts, and expectations for the ability for enterprise sales to drive incremental revenue and GSV growth; changes in the amount and mix of services facilitated through our platform in a period; changes in our level of investment in sales and marketing, research and development, and general and administrative expenses, and our hiring plans for sales personnel; the market for information technology; future changes to our pricing model; payment and fraud risks; security breaches; privacy; litigation and related costs; changes in management; and other general market, political, economic, and business conditions. Actual results could differ materially from those predicted or implied, and reported results should not be considered as an indication of future performance. Additionally, these forward-looking statements, particularly our guidance, involve risks, uncertainties and assumptions, including those related to the impacts of the COVID-19 pandemic on our clients’ spending decisions. Significant variation from the assumptions underlying our forward-looking statements could cause our actual results to vary, and the impact could be significant.

Additional risks and uncertainties that could affect our financial results are included under the caption “Risk Factors” in our Annual Report on Form 10-K filed with the SEC on March 2, 2020, our Quarterly Report on Form 10-Q filed with the SEC on May 6, 2020, and our other SEC filings, which are available on the Investor Relations page of our website at investors.upwork.com and on the SEC website at www.sec.gov. Additional information will also be set forth in our Quarterly Report on Form 10-Q for the three months ended June 30, 2020 when filed. All forward-looking statements contained herein are based on information available to us as of the date hereof, and we do not assume any obligation to update these statements as a result of new information or future events.

Undue reliance should not be placed on the forward-looking statements in this press release. These statements are based on information available to Upwork on the date hereof, and Upwork assumes no obligation to update such statements.

Non-GAAP Financial Measures
To supplement our condensed consolidated financial statements, which are prepared in accordance with GAAP, we present non-GAAP cost of revenue (and as percentage of revenue), non-GAAP gross profit (and as a percentage of revenue), non-GAAP operating expenses (total and each line item, and total and each non-GAAP operating expense item as a percentage of revenue), non-GAAP income (loss) from operations (and as percentage of revenue), non-GAAP net income (loss) (and as a percentage of revenue and on a per share basis), and adjusted EBITDA in this press release. Our use of non-GAAP financial measures has limitations as an analytical tool, and these measures should not be considered in isolation or as a substitute for analysis of financial results as reported under GAAP.

We use these non-GAAP financial measures in conjunction with financial measures prepared in accordance with GAAP for planning purposes, including in the preparation of our annual operating budget, as a measure of our core operating results and the effectiveness of our business strategy, and in evaluating our financial performance. These measures provide consistency and comparability with past financial performance, facilitate period-to-period comparisons of core operating results, and also facilitate comparisons with other peer companies, many of which use similar non-GAAP financial measures to supplement their GAAP results. In addition, adjusted EBITDA is widely used by investors and securities analysts to measure a company’s operating performance. We exclude the following items from one or more of our non-GAAP financial measures: stock-based compensation expense (non-cash expense calculated by companies using a variety of valuation methodologies and subjective assumptions), depreciation and amortization (non-cash expense), interest expense, other (income) expense, net, income tax (benefit) provision, and, if applicable, other non-cash transactions.

Investors are cautioned that there are material limitations associated with the use of non-GAAP financial measures as an analytical tool. In particular, (1) stock-based compensation expense has recently been, and will continue to be for the foreseeable future, a significant recurring expense for our business and an important part of our compensation strategy, (2) although depreciation and amortization expense are non-cash charges, the assets subject to depreciation and amortization may have to be replaced in the future, and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements, and (3) adjusted EBITDA does not reflect: (a) changes in, or cash requirements for, our working capital needs; (b) interest expense, or the cash requirements necessary to service interest or principal payments on our debt, which reduces cash available to us; (c) tax payments that may represent a reduction in cash available to us; or (d) expense from our common stock warrant issued to the Tides Foundation, which is recurring and will be reflected in our financial results for the foreseeable future. The non-GAAP measures we use may be different from non-GAAP financial measures used by other companies, limiting their usefulness for comparison purposes. We compensate for these limitations by providing specific information regarding the GAAP items excluded from these non-GAAP financial measures. A reconciliation of these non-GAAP measures has been provided in the financial statement tables included in this press release and investors are encouraged to review the reconciliation.

About Upwork
Upwork is the largest online talent solution, as measured by GSV, that enables businesses to find and work with highly-skilled independent professionals. We empower businesses with more flexible access to quality talent, on demand. Through Upwork’s matching technology and services, companies have access to a global pool of proven professionals so they can scale their teams dynamically to meet business needs. Upwork also provides skilled professionals and agencies access to more opportunities.

Upwork’s mission is to create economic opportunities so people have better lives. The community of independent professionals working via Upwork spans many categories including software development, creative & design, finance & accounting, consulting, operations and customer support—over 8,000 skills are represented.

More than thirty percent of the Fortune 500 use Upwork. Clients include Airbnb, Automattic, BISSELL, GE, and Microsoft.

Upwork is headquartered in Santa Clara, Calif., with offices in Chicago and San Francisco, as well as distributed team members around the world. For more information, visit Upwork’s website at www.upwork.com, or its Investor Relations website at investors.upwork.com, or join Upwork on Twitter, Facebook, and LinkedIn.

Upwork is a registered trademark of Upwork Inc. All other product and brand names may be trademarks or registered trademarks of their respective owners.





UPWORK INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except for per share data)
(Unaudited)
Three Months Ended
June 30,
Six Months Ended
June 30,
2020201920202019
Revenue
Marketplace$78,464  $65,728  $153,246  $126,183  
Managed services9,067  8,055  17,481  16,076  
Total revenue87,531  73,783  170,727  142,259  
Cost of revenue25,408  21,588  48,893  42,713  
Gross profit62,123  52,195  121,834  99,546  
Operating expenses
Research and development20,547  15,696  39,895  31,496  
Sales and marketing34,440  24,479  65,118  44,997  
General and administrative17,102  14,064  34,926  29,725  
Provision for transaction losses1,018  855  1,930  1,492  
Total operating expenses73,107  55,094  141,869  107,710  
Loss from operations(10,984) (2,899) (20,035) (8,164) 
Interest expense258  357  488  730  
Other (income) expense, net(248) (832) 483  (1,311) 
Loss before income taxes(10,994) (2,424) (21,006) (7,583) 
Income tax provision(30) (27) (39) (28) 
Net loss$(11,024) $(2,451) $(21,045) $(7,611) 
Net loss per share, basic and diluted$(0.09) $(0.02) $(0.18) $(0.07) 
Weighted-average shares used to compute net loss per share, basic and diluted116,524  108,683  115,321  107,665  




UPWORK INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
(Unaudited)
June 30, 2020December 31, 2019
ASSETS
Current assets
Cash and cash equivalents$76,755  $48,392  
Marketable securities69,606  85,481  
Funds held in escrow, including funds in transit129,553  108,721  
Trade and client receivables, net33,230  30,156  
Prepaid expenses and other current assets9,009  7,885  
Total current assets318,153  280,635  
Property and equipment, net27,284  21,454  
Goodwill118,219  118,219  
Intangible assets, net2,001  3,335  
Operating lease asset21,645  21,908  
Other assets, noncurrent1,546  829  
Total assets$488,848  $446,380  
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities
Accounts payable$5,180  $652  
Escrow funds payable129,553  108,721  
Debt, current7,594  7,584  
Accrued expenses and other current liabilities25,364  18,342  
Deferred revenue14,984  13,799  
Total current liabilities182,675  149,098  
Debt, noncurrent6,929  10,699  
Operating lease liability, noncurrent22,105  21,186  
Other liabilities, noncurrent6,996  5,973  
Total liabilities218,705  186,956  
Stockholders’ equity
Common stock12  11  
Additional paid-in capital463,133  431,370  
Accumulated deficit(193,002) (171,957) 
Total stockholders’ equity270,143  259,424  
Total liabilities and stockholders’ equity$488,848  $446,380  




UPWORK INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
Three Months Ended
June 30,
Six Months Ended
June 30,
2020201920202019
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss$(11,024) $(2,451) $(21,045) $(7,611) 
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Provision for transaction losses839  623  1,606  1,038  
Depreciation and amortization2,478  1,295  4,786  2,827  
Amortization of debt issuance costs13  13  26  26  
Amortization of discount on purchases of marketable securities(83) (382) (257) (665) 
Amortization of operating lease asset976  1,105  1,945  2,177  
Tides Foundation common stock warrant expense188  125  376  377  
Stock-based compensation expense7,134  2,631  12,671  6,926  
Changes in operating assets and liabilities:
Trade and client receivables1,118  (3,829) (4,773) (29,978) 
Prepaid expenses and other assets(504) 301  (968) (585) 
Operating lease liability(466) (620) (925) (998) 
Accounts payable3,409   4,403  (589) 
Accrued expenses and other liabilities3,351  2,037  7,232  (2,088) 
Deferred revenue935  714  1,585  1,317  
Net cash provided by (used in) operating activities8,364  1,569  6,662  (27,826) 
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of marketable securities(20,959) (14,854) (47,748) (86,567) 
Proceeds from maturities of marketable securities31,000  24,800  64,000  24,800  
Purchases of property and equipment(4,339) (3,831) (5,627) (7,435) 
Internal-use software and platform development costs(1,560) (972) (3,559) (2,182) 
Net cash provided by (used in) investing activities4,142  5,143  7,066  (71,384) 
CASH FLOWS FROM FINANCING ACTIVITIES:
Changes in escrow funds payable5,998  (1,783) 20,832  20,116  
Proceeds from exercises of stock options and common stock warrants12,845  9,576  16,010  10,340  
Proceeds from borrowings on debt3,000  25,000  18,000  50,000  
Repayment of debt(19,893) (26,893) (21,786) (26,893) 
Proceeds from employee stock purchase plan2,661  3,577  2,661  3,577  
Net cash provided by financing activities4,611  9,477  35,717  57,140  
NET CHANGE IN CASH, CASH EQUIVALENTS, AND RESTRICTED CASH17,117  16,189  49,445  (42,070) 
Cash, cash equivalents, and restricted cash—beginning of period191,931  171,808  159,603  230,067  
Cash, cash equivalents, and restricted cash—end of period$209,048  $187,997  $209,048  $187,997  



The following table reconciles cash, cash equivalents, and restricted cash as reported in the condensed consolidated balance sheets to the total of the same amounts shown in the condensed consolidated statements of cash flows as of June 30, 2020 and December 31, 2019 (in thousands):
June 30, 2020December 31, 2019
Cash and cash equivalents$76,755  $48,392  
Restricted cash2,740  2,490  
Funds held in escrow, including funds in transit129,553  108,721  
Total cash, cash equivalents, and restricted cash as shown in the condensed consolidated statement of cash flows$209,048  $159,603  




UPWORK INC.
COST OF REVENUE AND GROSS MARGIN
(In thousands, except percentages)
(Unaudited)

Three Months Ended
June 30,
Six Months Ended
June 30,
20202019Change20202019Change
Cost of revenue$25,408  $21,588  $3,820  18 %$48,893  $42,713  $6,180  14 %
Components of cost of revenue:
Cost of freelancer services to deliver managed services7,272  6,635  637  10 %14,234  13,398  836  %
Other components of cost of revenue18,136  14,953  3,183  21 %34,659  29,315  5,344  18 %
Total gross margin71 %71 %71 %70 %




UPWORK INC.
RECONCILIATION OF GAAP TO NON-GAAP RESULTS
(In thousands, except for percentages and per share data)
(Unaudited)
Three Months Ended
June 30,
Six Months Ended
June 30,
2020201920202019
GAAP Net Loss$(11,024) $(2,451) $(21,045) $(7,611) 
Add back (deduct):
Stock-based compensation expense7,134  2,631  12,671  6,926  
Depreciation and amortization2,478  1,295  4,786  2,827  
Interest expense258  357  488  730  
Other (income) expense, net(248) (832) 483  (1,311) 
Income tax provision30  27  39  28  
Tides Foundation common stock warrant expense188  125  376  377  
Non-GAAP Adjusted EBITDA$(1,184) $1,152  $(2,202) $1,966  
Cost of Revenue Reconciliation:
Cost of revenue, GAAP$25,408  $21,588  $48,893  $42,713  
Stock-based compensation(202) (73) (376) (217) 
Cost of revenue, Non-GAAP$25,206  $21,515  $48,517  $42,496  
% of revenue, GAAP29 %29 %29 %30 %
% of revenue, Non-GAAP29 %29 %28 %30 %
Gross Profit Reconciliation:
Gross profit, GAAP$62,123  $52,195  $121,834  $99,546  
Stock-based compensation202  73  376  217  
Gross profit, Non-GAAP$62,325  $52,268  $122,210  $99,763  
% of revenue, GAAP71 %71 %71 %70 %
% of revenue, Non-GAAP71 %71 %72 %70 %
Operating Expenses Reconciliation:
Research and development, GAAP$20,547  $15,696  $39,895  $31,496  
Stock-based compensation(2,769) (1,686) (4,719) (3,066) 
Research and development, Non-GAAP$17,778  $14,010  $35,176  $28,430  
% of revenue, GAAP23 %21 %23 %22 %
% of revenue, Non-GAAP20 %19 %21 %20 %
Sales and marketing, GAAP$34,440  $24,479  $65,118  $44,997  
Stock-based compensation(1,312) (583) (2,240) (1,225) 
Sales and marketing, Non-GAAP$33,128  $23,896  $62,878  $43,772  
% of revenue, GAAP39 %33 %38 %32 %
% of revenue, Non-GAAP38 %32 %37 %31 %
General and administrative, GAAP$17,102  $14,064  $34,926  $29,725  
Stock-based compensation(2,851) (289) (5,336) (2,418) 
Amortization of intangible assets(667) (667) (1,334) (1,334) 
Tides Foundation common stock warrant expense(188) (125) (376) (377) 
General and administrative, Non-GAAP$13,396  $12,983  $27,880  $25,596  
% of revenue, GAAP20 %19 %20 %21 %
% of revenue, Non-GAAP15 %18 %16 %18 %
Loss from Operations Reconciliation:
Loss from operations, GAAP$(10,984) $(2,899) $(20,035) $(8,164) 
Stock-based compensation7,134  2,631  12,671  6,926  
Amortization of intangible assets667  667  1,334  1,334  
Tides Foundation common stock warrant expense188  125  376  377  
Income (loss) from operations, Non-GAAP$(2,995) $524  $(5,654) $473  
% of revenue, GAAP-13 %-4 %-12 %-6 %
% of revenue, Non-GAAP-3 %%-3 %— %
Net Loss Reconciliation:
Net loss, GAAP$(11,024) $(2,451) $(21,045) $(7,611) 
Stock-based compensation7,134  2,631  12,671  6,926  
Amortization of intangible assets667  667  1,334  1,334  
Tides Foundation common stock warrant expense188  125  376  377  
Net income (loss), Non-GAAP$(3,035) $972  $(6,664) $1,026  
% of revenue, GAAP-13 %-3 %-12 %-5 %
% of revenue, Non-GAAP-3 %%-4 %%
Net Loss per Share Reconciliation:
Weighted-average shares outstanding116,524  108,683  115,321  107,665  
Net loss per share, GAAP$(0.09) $(0.02) $(0.18) $(0.07) 
Net income (loss) per share, Non-GAAP$(0.03) $0.01  $(0.06) $0.01  


Document

Exhibit 99.2

Upwork Appoints Jeff McCombs as Chief Financial Officer
Brian Kinion to Serve as Advisor During Transition Period

SANTA CLARA, Calif. – August 4, 2020 – Upwork Inc. (Nasdaq: UPWK), the largest online talent solution, as measured by gross services volume, today announced that Jeff McCombs will join the Company as Chief Financial Officer, effective August 4, 2020. McCombs will succeed current CFO, Brian Kinion. Kinion will continue with Upwork as an advisor through October 2020 to assist with a smooth transition.

“We are thrilled to welcome Jeff to Upwork,” said Hayden Brown, President and Chief Executive Officer of Upwork. “Jeff brings significant experience that will help expand our financial and operational capabilities and add tremendous value to our business. His dynamic leadership approach makes him the ideal partner to help us execute on our strategic and financial plans.”

“I am very excited to join Upwork at such a transformational time for the Company,” said McCombs. “Now, more than ever before, the flexibility that Upwork provides is critical to businesses and freelancers alike. I look forward to working closely with Hayden and the rest of the leadership team to execute on Upwork’s vision of connecting businesses with great talent and capitalizing on the huge market opportunity available to us.”

Brown continued, “On behalf of the Board of Directors, the management team, and all of our employees, I want to thank Brian for his leadership, unwavering dedication, and the tremendous contributions he has made to Upwork over the years, and we wish him all the best.”

“It has been a career highlight to be part of Upwork’s growth,” said Kinion. “I am proud to have had the opportunity to work with such a talented team dedicated to delivering on our strategic financial objectives and look forward to seeing Upwork’s continued success.”

Jeff McCombs is a seasoned finance executive with over a decade of executive level experience leading financial and business operations on a global scale. McCombs joins Upwork from Doctor On Demand, where he has served as CFO since 2018. Prior to that, Jeff served as the CFO of OpenTable from 2016 to 2018, and the CFO of Flipboard from 2014 to 2015. He was also the Head of Global Business Operations at Facebook from 2010 to 2014. Jeff graduated summa cum laude from UCLA with a Bachelor of Arts degree in Economics and Business.

Second Quarter 2020 Financial Results Conference Call and Webcast
Today, Upwork also announced its second quarter 2020 financial results and will host a conference call today at 2 p.m. Pacific Time/5 p.m. Eastern Time to discuss. An audio webcast archive will be available following the live event for approximately one year at investors.upwork.com. The prepared remarks corresponding to the information reviewed on today’s conference call will also be available on our Investor Relations website, once the call has concluded.

About Upwork
Upwork is the leading online talent solution transforming professional staffing. We empower businesses with more flexible access to quality talent, on demand. Through Upwork’s matching technology and services, companies have access to a global pool of proven professionals so they can scale their teams dynamically to meet business needs. Upwork also provides skilled professionals access to more opportunities. 

Upwork’s mission is to create economic opportunities so people have better lives. The community of independent professionals working via Upwork spans many categories including software development, creative & design, finance & accounting, consulting, operations and customer support—over 8,000 skills are represented.

More than 30 percent of the Fortune 500 use Upwork. Clients include Airbnb, Automattic, GE, and Microsoft. Upwork is headquartered in Santa Clara, Calif., with an office in Chicago as well as team members in more than 800
cities worldwide. For more information, visit Upwork’s website at www.upwork.com, join us on Twitter, Facebook and LinkedIn.

Upwork is a registered trademark of Upwork Inc. All other product and brand names may be trademarks or registered trademarks of their respective owners.

Contact
Denise Garcia
Investor Relations
investor@upwork.com

Amanda Leach-Rouvi
Media Relations
press@upwork.com