Upwork Unveils New Agency Experience to Strengthen and Improve How Companies and Agencies Work Together
New experience addresses the fragmented agency landscape as more companies move away from agency of record relationships
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Companies are moving away from agency of record relationships with traditional large consultancies or multinational firms. As a result, there has been a steady rise in boutique agencies that have emerged to support specialized project work. As this trend unfolds, companies struggle to engage and manage their agency portfolio in this fragmented landscape -- from finding quality agencies to support their project needs, to pricing transparency, to inconsistent service levels across team members. At the same time, boutique agency owners are challenged with gaining exposure to new potential clients outside of word-of-mouth referrals and their local networks.
“As the use of contingent labor continues to increase, the model for engaging agencies is evolving to better meet the needs of the modern enterprise,” said
Agency Experience Removes Friction
Upwork’s newly enhanced agency experience removes the friction that exists with the traditional agency model, making it easier for businesses to find, hire and engage specialized boutique agencies on the platform with just a few clicks. New features include:
- Discovery Dashboardis a central hub comprised of the best resources to support a company’s large project needs. The Discovery Dashboard helps businesses scope their projects by providing insight into common use cases, top categories of work, project scoping and talent sourcing. The Discovery Dashboard also helps boutique agencies become more discoverable to potential clients who may want to engage them for their specialized skills and services.
- Curated Agency Listingsallows businesses to drill deep into one category of work by browsing a curated list of pre-vetted agency profiles and project portfolios. Each pre-vetted agency has proven success working with businesses from SMBs to Fortune 100 companies.
Upworkis offering three initial category pages, including 1) mobile, IT and web development, 2) marketing and 3) creative. The curated listings further enable agencies on the platform to showcase their services and project portfolios.
- Enhanced Agency Profileshelps companies evaluate and easily review agency services in one profile view where they can find pertinent agency information to inform their decision making. With enhanced agency profiles, agencies are empowered to better market their skills and capabilities. Agencies can easily build a robust profile to include key firm information (such as size and location), an overview of capabilities, minimum project size, featured clients and awards and certifications.
Bring Your Own Agencyallows organizations to onboard their pre-existing agency relationships to the Upworkplatform, enabling them to centrally manage their overall agency portfolios offering full visibility into core processes including engagement, project coordination and payments. Upworkworks with companies to build a curated agency pool, helping them to design onboarding processes in compliance with corporate policies. Agencies coming onto the platform can broaden their exposure to potential new clients.
Upwork’s agency solution is available today to all